Terms and Conditions of Sale

Article 1 - Purpose

These Terms and Conditions of Sale (hereinafter "T&Cs") govern all commercial relationships between restaurant dev2, located at 4 Rue des Grandes Fontaines, 95100 Argenteuil, hereinafter referred to as "the Seller", and any individual or legal entity placing an order through the Seller's website or mobile application, hereinafter referred to as "the Customer".

These T&Cs apply to all sales of food products and beverages offered by the Seller through its online ordering platform.

The online ordering platform is developed and maintained by NODETECH CONSULTING, a French SAS (simplified joint-stock company) with a share capital of EUR 1,000.00, registered at the Pontoise Trade and Companies Register under SIREN 908 701 741, with its registered office at 45 Boulevard Gallieni, 95100 Argenteuil, France.

Article 2 - Acceptance of T&Cs

Any order placed on the site implies full and unreserved acceptance of these T&Cs by the Customer. The Customer acknowledges having read these conditions before validating their order and declares to accept them without reservation.

The Seller reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect on the date of the order.

Article 3 - Products and pricing

3.1 - Product descriptions

Products offered for sale are described and presented with the greatest possible accuracy. However, the Seller cannot be held liable for minor errors or omissions in product descriptions or photographs.

Product photographs are provided for illustrative purposes only and have no contractual value. Dish presentation may vary from the visuals shown.

3.2 - Allergens and nutritional information

Customers are invited to consult the allergen list available on the site or to contact the restaurant directly at +33650407435 for any questions regarding dish composition. The Customer is responsible for declaring any food allergies when placing an order.

3.3 - Pricing

Prices are displayed in euros (EUR) inclusive of all taxes (TTC). Prices include VAT at the rate in effect at the time of the order. The Seller reserves the right to modify its prices at any time, it being understood that the price charged to the Customer will be the one in effect at the time of order validation.

Article 4 - Ordering

4.1 - Order process

The Customer places their order by following these steps:

1. Select products and add to cart
2. Review cart contents
3. Choose reception mode (delivery or restaurant pickup)
4. Enter contact information and, where applicable, delivery address
5. Choose payment method
6. Accept the T&Cs and privacy policy
7. Validate and pay for the order

The order is considered definitively concluded after payment confirmation by the payment provider. A confirmation email is sent to the Customer at the email address provided.

4.2 - Availability

Orders are accepted subject to product availability and during the restaurant's opening hours. In case of unavailability of a product after order validation, the Customer will be informed as soon as possible and may choose to accept a replacement product or obtain a refund for the unavailable product.

4.3 - Cancellation

A confirmed order can only be cancelled by the Customer within a reasonable time before preparation begins. For any cancellation request, the Customer is invited to contact the restaurant at +33650407435 or by email at benyaalaamir@gmail.com.

Article 5 - Payment

5.1 - Accepted payment methods

Orders can be paid using the following methods:

• Bank card (Visa, Mastercard, CB)

5.2 - Payment security

Card transactions are secured by our approved payment provider. The Customer's banking data is neither stored nor accessible by the Seller. Online payment uses SSL (Secure Socket Layer) security protocol and 3D Secure authentication when required by the Customer's bank.

5.3 - Billing

The total order amount includes the product price, delivery fees where applicable, and all applicable taxes. The price breakdown is provided to the Customer before final order validation.

Article 6 - Delivery and pickup

6.1 - Home delivery

Delivery is made to the address provided by the Customer when placing the order, within the delivery area defined by the Seller. The delivery service is provided by partner couriers through the Uber Eats (Uber Portier France SAS) platform. The delivery time communicated to the Customer at order validation is provided as an estimate.

If the Customer is absent at the delivery address, the courier will attempt to reach them by phone. If the Customer remains unreachable, the order may be considered as delivered and no refund will be due.

Delivery fees are indicated to the Customer before order validation and vary depending on distance and order amount. For more details, please visit our Delivery page.

6.2 - Restaurant pickup (Click & Collect)

The Customer may opt to pick up their order directly at the restaurant located at 4 Rue des Grandes Fontaines, 95100 Argenteuil. The Customer will be notified when their order is ready for pickup.

The Customer has a reasonable time to collect their order after receiving the notification. After this period, the order may be considered abandoned.

Article 7 - Right of withdrawal

In accordance with Article L.221-28, 4° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of perishable foodstuffs or goods that are likely to deteriorate or expire rapidly.

Consequently, no food product order may be subject to a right of withdrawal once its preparation has begun.

Article 8 - Complaints and customer service

For any complaint regarding an order (non-conforming product, order error, delivery issue), the Customer is invited to contact the Seller as soon as possible:

• By phone: +33650407435
• By email: benyaalaamir@gmail.com
• In person at the restaurant: 4 Rue des Grandes Fontaines, 95100 Argenteuil

The Seller undertakes to process any complaint within a reasonable time and to propose an appropriate solution (product replacement, partial or full refund, credit note).

Article 9 - Liability

The Seller undertakes to provide products in compliance with current food hygiene and health safety regulations.

The Seller's liability cannot be engaged in cases of:

• Force majeure or unforeseeable and insurmountable events
• Actions of third parties
• Misuse or improper storage of products by the Customer after receipt
• Non-compliance by the Customer with allergen information
• Delivery delays due to external circumstances (weather conditions, road traffic, etc.)

Article 10 - Personal data protection

Personal data collected in connection with orders is processed in accordance with the General Data Protection Regulation (GDPR) and French Law No. 78-17 of January 6, 1978, relating to data processing, files and freedoms.

For more information about how your personal data is processed, please see our Privacy Policy.

Article 11 - Intellectual property

All elements of the site (texts, images, logos, photographs, illustrations, videos, structure, etc.) are the exclusive property of restaurant dev2 or are used under license. Any reproduction, representation, modification, publication or adaptation, in whole or in part, of these elements is strictly prohibited without prior written authorization from the Seller.

Article 12 - Applicable law and disputes

These T&Cs are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution before any legal action.

In accordance with Articles L.611-1 et seq. and R.616-1 of the French Consumer Code, the Customer may freely use the consumer mediation service. The designated mediator is:

• CM2C - Centre de Médiation de la Consommation de Conciliateurs de Justice
• Address: 14 rue Saint-Jean de Beauregard, 91400 Orsay, France
• Website: www.cm2c.net

The mediator may be contacted for any consumer dispute that has not been resolved following a prior written complaint from the Customer to the Seller. The mediation request must be made within one year of the written complaint sent to the Seller.

The Customer may also submit their complaint on the European Online Dispute Resolution (ODR) platform accessible at: https://ec.europa.eu/consumers/odr.

Failing an amicable resolution, the dispute will be brought before the competent courts in accordance with common law.

Article 13 - Contact

For any questions regarding these T&Cs, you may contact restaurant dev2:

• Address: 4 Rue des Grandes Fontaines, 95100 Argenteuil
• Phone: +33650407435
• Email: benyaalaamir@gmail.com