1. Home delivery
1.1 - Delivery areas
restaurant dev2 offers home delivery within a defined area around the restaurant located at 4 Rue des Grandes Fontaines, 95100 Argenteuil. The delivery service is provided by partner couriers through the Uber Eats (Uber Portier France SAS) platform. Delivery availability to your address is automatically verified during the ordering process.
If your address is outside our delivery area, a message will inform you and you may opt for restaurant pickup (Click & Collect) if available.
1.2 - Delivery times
Delivery times are estimated at the time of order and provided to the Customer as a guide. The time includes:
- Order preparation time
- Uber Eats courier transit time (varies depending on distance and traffic conditions)
Estimated delivery times are generally between 20 and 50 minutes depending on distance and restaurant workload. During peak periods (Friday evenings, weekends, holidays), delivery times may be longer.
restaurant dev2 endeavors to meet announced delivery times but cannot be held liable for delays caused by external circumstances (adverse weather conditions, traffic congestion, Uber Eats courier availability, technical issues, etc.).
1.3 - Delivery fees
Delivery fees are calculated and displayed during the ordering process, before final validation. They may vary depending on distance, order amount and current promotions.
1.4 - Receiving your order
The Customer undertakes to be present at the specified delivery address and reachable by phone during delivery. In case of absence:
- The Uber Eats courier will attempt to contact you by phone
- If there is no response within a reasonable time, the order may be left with a neighbor or at the door (according to instructions provided)
- If delivery is impossible due to the Customer, no refund will be possible
1.5 - Checking your order upon receipt
The Customer is invited to check the condition of their order upon receipt. If any issue is found (missing, damaged or non-conforming product), the Customer should contact the restaurant as soon as possible:
- By phone: +33650407435
- By email: benyaalaamir@gmail.com
1.6 - Transfer of risk
In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage to products is transferred to the Customer when the Customer (or a third party designated by them) takes physical possession of the products. For deliveries, the transfer of risk occurs upon handover of the order to the Customer by the Uber Eats courier. restaurant dev2 remains responsible for the products during transport until effective delivery.
2. Click & Collect (Restaurant pickup)
2.1 - How it works
Click & Collect allows you to order online and pick up your order directly at restaurant dev2 located at 4 Rue des Grandes Fontaines, 95100 Argenteuil.
2.2 - Pickup process
- Place your order online by selecting the "Pickup" option
- Choose an available pickup time slot
- Pay for your order online
- You will receive a notification when your order is ready
- Come to the restaurant at the chosen time slot
2.3 - Preparation time
Preparation time is estimated at the time of order. An email or notification will inform you when your order is ready for pickup.
2.4 - Pickup conditions
- Pickup must be made within a reasonable time after the availability notification
- In case of significant delay, product quality cannot be guaranteed
- An ID or order number may be requested
2.5 - Click & Collect benefits
- No delivery fees
- Pick up your order at a time that suits you (subject to available time slots)
3. Ordering hours
Online orders are accepted during restaurant dev2's opening hours. Hours are displayed on our website and may vary depending on the day and time of year.
It is possible to schedule an order in advance for a later time slot, subject to availability. Available time slots are displayed during the ordering process.
4. Payment methods
Accepted payment methods for your orders are:
- Bank card (Visa, Mastercard, CB) - secure online payment
All online payments are secured by our approved payment provider. Your banking details are never stored on our servers.
5. Issues and complaints
If you experience a problem with your order
If you encounter any issue with your order (excessive delay, missing product, damaged product, order error), please contact us as soon as possible so we can find a solution:
- By phone: +33650407435
- By email: benyaalaamir@gmail.com
Proposed solutions
Depending on the nature of the issue, we may offer:
- Replacement of the affected product
- Partial or full refund
- Credit on a future order
- A goodwill gesture
Each complaint is handled individually and we commit to providing a response as quickly as possible.
6. Contact
For any questions about our delivery or pickup services:
- restaurant dev2
- Address: 4 Rue des Grandes Fontaines, 95100 Argenteuil
- Phone: +33650407435
- Email: benyaalaamir@gmail.com
For complete terms and conditions, please see our Terms & Conditions.